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Presently, LLMs lack abundant imagery and content, such as pictures of the spaces and amenities, that consumers usually demand when making hotel reservations, Kletzel stated. When this is enhanced, consisting of by brands exposing their content to LLMs, that will be "a big leap forward to getting consumers comfortable." Hotel guest commitment and brand name trust, meanwhile, has rapidly expanded over the last few years.
Beyond the visitor experience, agentic commerce has the possible to shift the method hotel companies' customer care groups run and are structured, Klein stated. "Will there be some corporations that discover the opportunity to lower personnel? Yes," Klein stated. But brand names that think in fantastic client experience and service will learn that AI could help their agents "get involved in more complicated, more business-critical discussions that assist grow the company." In 2025, Hyatt lowered personnel by approximately 30% across its guest services and assistance groups "in reaction to the progressing nature of visitor questions and moving business requirements," per the company.
This year, several collection brands that released in 2025 will continue to expand. Extra new brand names and partnerships, particularly in the lifestyle sector, will likely debut also, according to hospitality specialists. In 2025, Marriott launched two collection brands: Series by Marriott, playing in the high end area in the U.S., and Outdoor Collection, solely concentrated on outdoor lodgings in locations near national forests, deserts, ski locations and coastlines.
Marriott's Outdoor Collection offers distinct accommodations in destinations near national parks, deserts, ski areas and shorelines. Courtesy of Marriott International Wyndham Hotels & Resorts revealed its Dazzler Select brand name extension targeting independent hoteliers in the economy lifestyle segment. And IHG Hotels & Resorts touted its own upcoming upper-tier collection brand name during third-quarter earnings.
Hilton's Outset Collection, specifically, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of lifestyle brands at Hilton, told Hotel Dive. Outset is presently checking out possible brand-new areas in San Diego, Los Angeles and Virginia Beach, Virginia, as well as markets in New Mexico and Colorado in 2026, Osterhaus stated.
"Collection brand names are appealing since they offer the finest of both worlds: Owners keep the distinct DNA of their home, while unlocking international distribution, profits management, loyalty and assistance. Kevin Osterhaus President of way of life brand names at Hilton From the visitor viewpoint, independent store hotels are preferable because they provide genuine experiences, Gabriel Perez, chief operating officer of accommodations at The Indigo Roadway Hospitality Group, told Hotel Dive.
As for why the hotel companies are going after independents in the way of life section, "it's not about the visitors. It's about developing sub-brands within their own brand names to please financiers' needs and to satisfy owner and designers' objectives," Perez said. JLL's Davis echoed that belief, informing Hotel Dive that the industry is at the point of, if not past the point of, brand saturation, as "public business [are] under a tremendous quantity of pressure for net system growth." This, in turn, puts a lot more pressure on hotel business "to produce brand names, micro brand names and subsets of brand names in order to expand their footprint of existing possessions," Davis said.
Hilton's collection brands' "distinct positioning and storytelling continue to drive interest throughout chain scales," Osterhaus said. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership community and designers who "are continuously looking for ways to grow, and conversions represent a course for development," Molinary said.
According to Osterhaus, "As long as brand names are purpose-built and distinct in experience and rate point, they include clarity instead of confusion." This year, Hilton prepares to remain "really active in the lifestyle area through strategic collaborations, new finalizings and continuous growth of our existing brand names," Osterhaus stated. Molinary expects Marriott rivals to begin offering some kind of branding option in the outside space, specifically, as "it's a really popular and growing area" with "a great deal of interest." Another growing area is the high-end sector.
That pattern is expected to continue in 2026 as high-end customers drive travel costs and hotel reservations amidst a wealth bifurcation at play in the industry. "High-net-worth travelers are expected to remain one of the most reputable chauffeurs of global travel spending next year," Giray Boran, managing director of BLG Capital, told Hotel Dive.
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